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Refund Policy at TCL Official Store
At TCL Official Store, we want you to be completely satisfied with your purchase. Our refund policy outlines the conditions under which you can return items and receive a refund. If you’re not happy with your purchase, please review the following details to guide you through the return process.
Eligibility for Refund Policy
We only offer refunds for products that are unused and unopened. To maintain the quality and safety of items for resale, we do not accept refunds for opened products.
Refund Policy Window
You can request a return within 7 days of purchase for unused and unopened items. We do not accept returns after this period.
Proof of Purchase
You must provide a valid receipt or order confirmation for all returns. This helps us verify your purchase and streamline the return process.
Condition of Returned Items
Please return items in their original, unopened packaging with all accessories, manuals, and documentation intact. If the item has been opened or used, we cannot accept it for a refund or exchange. This policy ensures that we can resell returned items in good condition.
Refund Process on Refund Policy
We will process refunds to the original payment method within 7 business days after we inspect and approve the returned product. We will notify you once we process your refund.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will replace the item or issue a refund, depending on availability and the situation. We take care to inspect and ship our products carefully, but if something goes wrong, we will resolve the issue quickly.
Non-Refundable Products
We do not offer refunds for certain items, such as remotes or personalized products, regardless of their condition.
Shipping Costs
We do not refund shipping costs unless the return is due to a defect or error on our part. If we send you a damaged or defective product, we will cover return shipping costs.
By shopping with us, you agree to this refund policy and understand the terms and conditions outlined here. If you have any questions or concerns, please feel free to contact our customer support team for assistance.